Privacy policy

Last updated: November 10, 2026

Person in charge of personal information

Chucri Khalife, founder of Lunetterie Chicco Optique inc., is in charge of protecting personal information. For any question or request about your information, write to him through the contact form (subject "Privacy"), or call the head office at 819-893-3300.

Head office: 5A‑922, boul. Maloney Est, Gatineau, Quebec J8P 1H5

What we collect

• Contact form: your name, phone number, email (optional), the location you choose, the subject and your message.
• Contact lens order form: the same details, the product, the brand, your prescription values (power, base curve, diameter and others), the number of boxes and, for a delivery, your address. Prescription values are health information: we treat them as sensitive.
• With each form, the IP address and browser type, to protect the forms against spam and abuse. The IP address is also used for 24 hours to limit repeated sends.

The site collects nothing else without your consent (see the cookies section).

Why

To answer your request, prepare your order, call you back and, if you asked for it, deliver to you. We do not sell, rent or trade your information.

Who can see it and where it is kept

• The team at the location you choose, Chicco Optique management and the agency that maintains the site (Blackburn Creative Marketing), only to handle requests.
• Requests are stored on our server in Montréal (Québec), in a password-protected database outside the public part of the site. The site runs over an encrypted connection (HTTPS).
• Each request is also sent to us by email. Sending goes through Resend, an email delivery service in the United States, and messages are kept in our mailboxes, including one at Proton (Switzerland). Some information may therefore be processed outside Québec by these providers.

How long we keep it

We keep requests received through the site for as long as needed to act on them and follow up on your file, then delete them.

Cookies and similar technologies

• Essential: in your browser only, the site remembers the text size you chose and your cookie choices. This is not used to track you and is not sent to us.

The site uses no audience measurement or advertising cookies.

You can change your choices at any time: manage cookies.

Your rights

You can ask to see your information, have it corrected or deleted, and withdraw your consent at any time. We answer within 30 days. If you are not satisfied with our answer, you can file a complaint with the Commission d'accès à l'information du Québec.

Scope and updates

This policy covers the information collected through this website. We will update it as needed; the date at the top of the page shows the version in force.